These general conditions of sale govern the commercial relations between on the one hand the company on behalf of sign ZeRack (number SIREN 810 338 020) with registered office at 2 place de l'eglise 42620 St Pierre Laval (hereinafter "ZeRack") and on the other hand, anyone who made a purchase on the website (hereinafter "the Client").


Article 1: Acceptance of terms and conditions

The parties agree that their relations will be exclusively governed by these general conditions of sale. All orders on site automatically result in the irrevocable and unconditional acceptance of all the present conditions. Clicking on the box on the acceptance of these conditions implies their automatic membership. Each client acknowledges having full legal capacity to enter into this contract.

These general conditions of sale can be modified at any time without notice. The changes are then applied to all subsequent orders.

Article 2: Products

2.1 Description of the products

All products presented on the website are new and in perfect condition. ZeRack strives to present and describe its products with the greatest accuracy possible. However, any error or omission in this presentation could not be attributed to Responsibility for could not be committed for that reason and validity of the sale will not be affected. The photographs in support of the text, the products do not enter the contractual field and can not be invoked against zeRack.

The products offered by Zerack are those listed on the site the day of consultation of the site by the user and within the limits of available stocks.

Should a supplier modify a product, the description of it does not engage the responsibility of ZeRack nor affect the validity of the sale. However, agrees to make the changes as soon as possible.

You can contact the Zerack customer service for more information on the products presented on the site

2.2 Product Availability

Most products offered by are available in stock. The availability of products shown on the website is only indicative. In case of exceptional and temporary out of stock, we will contact you with the lead times needed to obtain the desired product.

Article 3: Price

All prices for products on the site are indicated in euros all taxes included, excluding shipping costs. ZeRack reserves the right to change prices at any time without notice, but products will be invoiced on the basis of the rate in effect at the time orders are placed.

The products remain the full property ZeRack until full payment of the total sum due from the customer.

ZeRack invites the customer to carefully store their invoices available in its space My account once payment made. The customer can edit and print. They will be used in case of complaint and will guarantee for articles of faith benefiting.

Article 4: Controls

4.1 Ordering Process

For stock management reasons and track orders in real time, commands are passed exclusively by the Customer on the site

The site the ordering process consists of four steps:

The client must:

- Log in with his email and his strictly personal password

- Choose delivery method.

- Accept the terms and conditions by checking the box provided for this purpose.

- Choose your payment method and make payment online ordering.

An order can be registered on the site if the client does not validate these four stages of the ordering process.

During this process, the Customer therefore declares having read and accepted these Terms and Conditions before placing his order. The validation of the order implies acceptance of these Terms and Conditions.

4.2 Validation of the order

Payment of the entire order by the Customer, will formalize a firm and final sales contract that binds him to Any order is worth express and irrevocable acceptance of prices and descriptions of products available for sale on the site.

The customer will then receive an automatic email confirming the consideration of its order to the email address specified by the Client.

ZeRack agrees to fulfill orders received only within the limits of available stocks.

ZeRack reserves the right to refuse or cancel orders from a customer with whom there is already a dispute over payment of a previous order on the site or if ZeRack believes that the customer in question has risk of default of payment or fraudulent payment. ZeRack then reserves the right to request that client additional information (bank details, ID or proof of address) before confirming the order and ship.

4.3 Information provided by the Client

The website can not be held responsible for all information made by the Customer at the time of making his order. The Client is solely responsible for the consequences brought on errors relating to wording of the delivery details, billing details and all the account information of the customer such as phone number or email informed. Thus, all return postage related to "IASP" will be at the Customer.

In the case of a refund, the shipment of the order will also be in charge of the Customer.

Article 5: Payment

5.1 Payment Methods

The payment system on the site is provided by the payment system of the People's Bank as well as the online system PayPal.


Online payment is made by credit card via the secure SSL interface SYSTEMPAY our partner People's Bank that meets all the safety requirements of the market (PCI-DSS certification, 3D-Secure approval).

The SYSTEMPAY enables secure encryption of customer bank details during transmission and guarantees the confidentiality of bank details in order to avoid piracy. A logo padlock (or as browsers, the "https" mention) indicates that you are on a secure page.

ZeRack therefore did not access bank details Customer which are coded and never transmitted unencrypted over the internet. Once payment made by the Customer, bank details are destroyed and only keeps the ZeRack never on its servers. That is why they are required to Customer for each new order on the site.

The Customer therefore make its online payment by credit card: Carte Bleue, Visa, Mastercard, Maestro, Visa Electron card or E-Bleue.

The Customer undertakes to provide the necessary information for payment by credit card: Card type, number of the credit card, expiration date and the last three digits (CVC) on the back of his card.

Warning: your payment may require 3D Secure verification. A confirmation code from your bank is needed to validate the order. This code will be sent via SMS / Email your bank.


The online payment system PayPal helps protect the Customer credit card information with the best systems on the market for security and prevention against fraud. When the Customer uses Paypal, bank details are not disclosed to ZeRack. By choosing payment via PayPal, the customer is automatically directed to the PayPal platform to proceed to the full payment of the order.

5.2 Failure to pay and Refund

Any dispute or failure to pay may result from ZeRack suspension or cancellation of order and a refusal to supply.

In case of refund, it will be made on the card used for the purchase by the Customer.

Article 6: Delivery

ZeRack undertakes to prepare all your packages with the utmost care. To allow you to receive your products in a timely manner, ZeRack offers various fast and reliable delivery methods:

For France :

The post office

The Post Service guarantees delivery of your products in France within 48-72 hours.

Mondial Relay

Delivery in France, Belgium and Luxembourg.

With its 4300 Relay Points in France, Mondial Relay offers a simple solution to remove your parcel. Mini-markets, newsagents, dry cleaners, florists ...: Relais Points are traders of proximity. Mondial Relay and has a unique and dense network allowing you to easily find a Point Relais near you.

The delivery of your package will be made in within 3 to 5 working days.

You will be informed by e-mail of the arrival of your package in the Relay Point your choice. You then have a period of 14 days to remove your products.

For International:

International Colissimo

The International Colissimo service of the Post guarantees delivery of your products worldwide within 3 8 days


DHL is our partner for the economic and secure international deliveries. DHL-Standard, the delivery time (shipments in Europe) is 2 to 6 working days from the shipping date. For shipments outside Europe, we invite you to consult the list of DHL shipping delays worldwide.

Shipping Conditions

Shipping your package

Packages are generally dispatched within 2 days after receipt of payment. They are shipped via Colissimo with tracking number and off without signature. Packages can also be shipped via Colissimo and delivered against signature. Please contact us before choosing this method of delivery because it involves additional costs. Regardless of the delivery method chosen, we send you a link to track your package online.

Shipping charges include preparation and packaging costs as well as shipping costs. Preparation costs are fixed, whereas transport fees vary according to the total weight of the package. We recommend that you group all your items in one order. We can combine two orders placed separately, and shipping fees will apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.

The dimensions of the boxes are appropriate and your items are properly protected.

6.2 shipping confirmation and tracking number

Whatever the delivery method selected, the Customer will be notified by email of his order different processing states and will receive a confirmation email when the order has been shipped. A tracking number (available in the My Account section) allow him to track his package in real time on the website of selected carrier.

6.3 Error in the delivery address

In the case of an error in entering the delivery address by the Customer, the latter may contact ZeRack to try to correct the error quickly. If this error can not be corrected in time for any reason whatsoever, Zerack will in no way responsible for the package back because of IASP (Lives Do Not Address the Indicated). In this case, the Customer may either cancel the order (shipping cost will be billed), or request the return of his order to the correct address. He will pay the shipping costs associated with this new expedition.

6.4 Late delivery

The delivery times indicated on the website are the time specified by our partners and generally recognized carriers. They are indicative. ZeRack strives to ship parcels as quickly as possible, but can not be held liable for exceeding the delivery time indicated on the site.

In case of late delivery, ZeRack invites the Customer to check the status of his order on the carrier's website using the tracking number provided.

If once this process is complete, the customer remains unanswered as to the status of his order, it shall contact the Customer service by phone 04 70 97 58 48 or by mail to This claim ZeRack allow to conduct a thorough investigation with the partner carrier. This investigation can last up to 21 working days. If the product is found, ZeRack reroute the package to the delivery address indicated by the Customer initially. If the product is not found, proceed ZeRack again shipping the product in question and shall bear the associated freight costs. If the product ordered is not in stock, ZeRack perform a refund or offer a credit to Customer.

In any event and in-depth investigation, the carrier's records shall prevail and prevail in case of discrepancy with the statements provided by the Client. In the event that the Customer would support not received order to the address indicated, Zerack will eventually (under its own sovereign discretion) consider that their application will necessarily be accompanied by a copy of the card Client identity and a sworn statement.

6.5 Refusal or failure on delivery

Packages shipped with Mondial Relay or Colissimo International are available between 8 and 15 days depending on the carrier and the withdrawal mode selected by the Customer. In case the Customer refuses or fails to accept the parcel within the time specified by our carriers (except in cases stated in Article 6.6 of these Terms), delivery costs will be borne by the Customer. (

6.6 Non-compliance of the delivered products

Despite the care taken in the preparation of orders, it is possible only in exceptional cases, an error occurred and that a product is missing or not in conformity with your order. In this case, thank you to inform us of the error in question in writing via our online contact form. This report must be made within 8 working days of delivery. Any claims made after this deadline will not be accepted. Non-compliant products must be returned in the condition in which they were delivered to you (not used, together with all their accessories, instructions and original packaging) so that ZeRack able to redeem products and shipping charges. This refund will be made upon presentation of the original invoice of the carrier (for return costs) and after receipt and verification of the status of the products concerned, within a maximum period of 30 days.

6.7 Packaging damage

Upon receipt of the order, the Customer must check the condition of the packaging. In case the product was damaged in transit, the customer must issue the usual caveats with the carrier on the delivery and refuse the package. In case the customer would take cognizance of this problem after the departure of the carrier, the Customer must report by mail at the following address: within a maximum period of working 72 hours following receipt of that package. Pursuant to Article 133-3 of the Commercial Code, the Customer must imperatively send a registered letter with return receipt to the carrier within three days. After this period, the Customer may not be the subject of any litigation arising from this delivery. Zerack invites the Customer to take photos of the damaged parcel so that Customer Service can process the request. These photos serve as evidence and will be required to make a refund or exchange of damaged products.

Article 7: Returns

7.1 RMA

The Customer wishing to return his order must always contact Customer Service by email to obtain a return authorization and to be aware of the procedure in this case. The customer will indicate the reason for his return, if he wishes to exchange or receive a credit or refund.

7.2 Money Back

All Site Customers may exercise their right of withdrawal within 15 days of receiving the order date to return the product purchased (under the conditions stipulated in Article 7.1 of These conditions of sale).

Any product opened or used, damaged or incomplete (without original packaging, accessories or user) will be returned or exchanged for whatever reason and will not give rise to any refund or credit.

Products returned in perfect condition (new, unused and undamaged) and meeting all the conditions present in these conditions of sale, will be fully reimbursed by ZeRack (excluding shipping costs).

Returns to be made to this address:


2 place de l eglise 

42620 St Pierre Laval


7.3 Return costs

Return shipping costs are the responsibility of the Customer and the risks associated with returning the product. (except in cases described in section 6.6 of these conditions of sale).

Article 8: Promotional Codes

Promotional codes are proposed by ZeRack partnerships in the press frame and web of communication operations, contests or games to reward loyal customers.

Their use is subject to certain conditions which vary according to the promotional code provided.

Each promotional code entitles you to a discount voucher valid for a given period. The expiry date of a voucher will be visible to the customer at any time in "My vouchers" to "My Account".

Except where indicated, the codes are valid while stocks last, excluding shipping and can not be combined with other promotional codes. Some coupons can only be used from a minimum purchase amount (excluding postage). This amount is the minimum in "My vouchers".

To receive the discount related to promotional codes, the Customer must imperatively enter the code in the space reserved for this purpose in step "Order Summary" and click the "Submit" button. In the case of an oversight, ZeRack will in no case reorder the code to apply retrospectively. The code can be any refund or credit.


Article 9: Customer Service

For any information, our customer service is available Monday to Friday from 10:30 to 16:30. Contact us by phone at 04 70 97 58 48 (cost of a local call) or email by sending us your message via the Contact section of our website.

Article 10: Data protection

Personal information

To provide a remote service quality, process and route orders from its clients and ensure effective trade relations, ZeRack is required to register certain personal data. (Name, First Name, Address ...)

ZeRack agrees not to use such personal data that only use of the commercial relationship with its customers and not to disclose any of this information, considered confidential.

Access to personal data law

The processing of personal data of customers is done in compliance with the Data Protection Act of January 6, 1978 amended by the Act of August 6, 2004. Under this law, each Customer has a right of access to opposition and rectification of personal data.

To exercise this right, simply the customer to make us the request via our "Contact" or by mail to the following address: Data protection ZeRack Service, 2 place de l eglise 42620 St Pierre Laval , showing us his name, email and mailing address.


Article 11: Limitation of Liability

The products offered on the site comply with French law. They should be used as directed communicated through product use instructions. ZeRack can not be held responsible for the consequences arising from any use of its products by the Client as well as indirect damages resulting from negligence or improper use of products sold on the site In this context, any compensation or refunds will be made to the Client.

ZeRack can not be held liable for breach of contract in case of disruption and total or partial strike of postal services, means of transport, the disturbance of the connection related to the Internet, any intrusion of computer viruses, natural disaster and any other force majeure (as required by law)

In any case, whatever the cause, the responsibility can not exceed a ZeRack are greater than the amount paid when the order to the source of said liability.

When shopping for products in a professional setting, ZeRack not be liable for any indirect, operating loss, loss of profit and harm that could arise from purchasing products on www

Article 12: Warranty

Products purchased on the Site are in perfect condition and are eligible for the guarantee given on the item description of the products presented on the site. For inquiries regarding products purchased on the site Zerack invites the Customer to address his request to the email address or telephone: 04 70 97 58 48  at the times indicated on the website.

To qualify for the product warranty, the Customer must absolutely keep the invoice of the purchase in question.

Limited Warranty

Warranty is limited to repair, replacement or refund for defective products recognized by ZeRack.

 The contractual guarantees do not cover:

- The replacement of consumables (bulbs, batteries, batteries and fuses)

- Improper use of products (follow the instructions)

- Any consequences related to the intervention of a repairer not authorized.

The products on the site also benefit from the legal guarantee against hidden defects.


Article 13: Intellectual Property

All visual and textual materials on this site are guards by the code of intellectual property and the copyright. Total or partial reproduction of the site is strictly prohibited.

Article 14: Applicable law

The Client fully acknowledges that the present general conditions of sale are subject to French law. The language of this contract is the French language. In case of dispute, French courts will have jurisdiction.